We send our shipping through Royal Mail or Hermes

https://www.royalmail.com/track-your-item

Hermes Tracking Website: https://www.myhermes.co.uk/track#/.

Most deliveries take 3-4 working days

ORDERS

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock

Our inability to obtain authorisation for your payment

The identification of a pricing or product description error

Your not meeting the eligibility to order criteria set out in the main Terms & Conditions

Your order not passing our verification checks.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of dispatch. Goods will not be dispatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.

TRACKING ORDERS

If you have selected a residential or business address for delivery, once you have received your order confirmation your delivery will be due within 3-4 working days.

All orders received online at Sanars are processed and, depending on stock availability, are dispatched as promptly as possible and normally delivered in 2 working days. Please see the delivery information on the product pages for more specific information.

Delivery times stated are subject to order approval and instructed by Hermes. Please visit our delivery page for complete information.

DELIVERY ADDRESS

All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately.

A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

LOST PACKAGES

Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Sanars.

Contact us for any question or concern

contact@sanars.co.uk

0800 288 4741

Brainchild Ventures Ltd.

info@brainchildventures.co.uk